FAQs

1. Do you ship internationally?

Yes, the shipping price is automatically calculated at checkout. If your country is not listed, please email us and we can give you a quote. 

2. Is there additional customs duties?

There will be additional customs fees for those ordering from the EU and the UK. If you are in the EU, then UPS is the best value shipping option, but expect to pay between 32.00 - 37.00 EUR if you are ordering a single VR WIRE II system.

For Canada, USPS is the best value shipping option, but still expect to pay an additional 10.00-15.00 CAD for customs duties.

These shipping rates and customs duties are unfortunate, because one of the goals for our company was to make VR WIRE affordable for everyone.

3. Do I have to drill holes in my wall to attach the retracting wall anchor?

Not necessarily! Although we recommend that you install the bracket using screws, you can also use command strips. If used correctly, command strips can be removed safely by pulling on the end of the strip instead of pulling the bracket away from the wall. If you use double-sided tape you are risking damage to the wall finish if you try to reposition the bracket.

4. What is the best placements for VR WIRE II?

The retracting wall anchor should be placed high on the wall above your PC where the VR headset is plugged in. The two white guide wires should be attached 6 to 7 feet apart on your ceiling, but can be closer if you have a small play space. The first guide wire should always be positioned behind you, so it should be on the opposite side of the room from where your PC is located. The second guide wire should run across the middle of your play space.   

5. How much line is inside the dynamic retractor?

The dynamic retractor holds 6 feet of line. 

6. What is the white plaster used to repair the hole in the setup guide video?

We used 3M High Strength Small Hole Repair Primer Enhanced Spackling Compound, available on Amazon for $5.

Did you find your answer? If not, feel free to contact us at support@vr-wire.com and we will get back to you within 24 hours.