FAQs

1. Do you ship internationally?

Yes, the shipping price is automatically calculated at checkout. Unfortunately international shipping originating from the US is very expensive, and although the rates appear to be extremely high, these are in fact discounted rates.

The USPS ECONOMY shipping is partially covered by us (temporarily not available due to problems with USPS First Class International labels). If your country is not listed, please email us. 

2. Are there additional customs duties?

There will be additional customs duties for those ordering from the EU and the UK. If you are in the EU, then UPS is the fastest shipping option, but expect to pay between 25.00 - 35.00 EUR in additional customs duties and brokerage fees.

Although EU customs duties and VAT are usually 10-12 EUR for a single VR WIRE II system, UPS charges an additional 15 EUR "brokerage fee" per shipment, raising the total price to 25-35 EUR in addition to the already expensive shipping of approximately 35 EUR, depending on the specific EU country.   

For EU and especially Canada, USPS ECONOMY is the best value shipping option because there is no UPS brokerage fee, but still expect to pay the additional 10.00-12.00 EUR/CAD for customs duties.

These shipping rates and customs duties are unfortunate, because one of the goals for our company was to make VR WIRE II affordable for everyone, but for international customers the cost of the shipping and customs duties is more than the cost of the VR WIRE II system. 

3. Do I have to drill holes in my wall to attach the retracting wall anchor?

Not necessarily! Although we recommend that you install the bracket using screws, you can also use command strips. If used correctly, command strips can be removed safely by pulling on the end of the strip instead of pulling the bracket away from the wall. If you use double-sided tape you are risking damage to the wall finish if you try to reposition the bracket.

4. What is the best placements for VR WIRE II?

The retracting wall anchor should be placed high on the wall above your PC where the VR headset is plugged in. The two white guide wires should be attached 6 to 7 feet apart on your ceiling, but can be closer if you have a small play space. The first guide wire should always be positioned behind you, so it should be on the opposite side of the room from where your PC is located. The second guide wire should run across the middle of your play space.   

5. How much line is inside the dynamic retractor?

The dynamic retractor holds 6 feet of line. 

6. What is the white plaster used to repair the hole in the setup guide video?

We used 3M High Strength Small Hole Repair Primer Enhanced Spackling Compound, available on Amazon for $5.

Did you find your answer? If not, feel free to contact us at support@vr-wire.com and we will get back to you within 24 hours.